Last updated: 17 September 2026
This is an informational translation. Vuelo Carmesí operates under Colombian law and the Spanish version of this policy is the one that prevails.
5 business days to withdraw from the purchase, counted from delivery
No online payment payment and shipping are agreed with you before we ship
VAT included in the shop price; shipping is quoted separately
Confirming an order in the shop is not a payment: it is a request. We check stock, write to you to agree on the payment method and shipping, and only then is the purchase final. Until that moment nothing is charged and you can walk away at no cost.
The products in this shop are sold by Finca Agroturística Vuelo Carmesí, a tourism provider listed in the National Tourism Registry under number 179868, located at Vereda Brisas del Tonoa, Cubarral, Meta, Colombia.
For anything about your order, the channel is carmesivuelo@gmail.com or 311 580 0975.
These terms apply to shop products. Experiences at the farm have their own booking, payment and cancellation rules.
If it sold out If a product sells out between your order and our check, we tell you and refund whatever you paid for it at no cost. You can swap it for something else or cancel the order.
Nothing is charged online. The site does not take card payments or store financial data, and it will never ask you for a card number.
Payment is agreed when we confirm the order: bank transfer to the farm's account, Nequi or BreB. We send you the details through the same channel we are talking on.
Any message asking you to pay into an account other than the one we confirmed through our own channels does not come from us. When in doubt, write to us before transferring.
We ship within Colombia. The shipping method, cost and delivery time depend on the destination city and are agreed with you before we ship.
The delivery period starts when payment is confirmed, not when you submit the form.
You enter the delivery address at checkout. If it is incomplete or wrong and the parcel comes back, the second shipment has a cost.
On delivery, check the packaging in front of the courier. If it arrives torn or opened, note it on the delivery slip and write to us the same day.
You exercise the right of withdrawal by writing to carmesivuelo@gmail.com within the deadline and returning the product in the same condition you received it. Return shipping is at your expense, as the law provides; the rest of the money is refunded in full.
The law excludes from withdrawal goods that by their nature deteriorate or expire quickly, and goods made to your specification. Almost everything we sell is food —chocolate and cacao— so once shipped, a perishable product is outside the right of withdrawal. It is still covered by the warranty, which is what protects you if it arrives in poor condition.
Legal warranty: if the product arrives defective, incomplete, expired or is not what you ordered, write to us with photos as soon as you receive it and we replace it or refund you, as you choose under the law. For food, the warranty period is the expiry date printed on the product.
Payment reversal applies when the purchase was paid by card or another electronic payment instrument and there was fraud, an unrequested transaction, an undelivered product or a defective one. You request it from your bank or the payment issuer, and we support the process with the order records.
Claims can be sent through the contact form or to carmesivuelo@gmail.com. Every message sent through the form gets a reference number with date and time, which also reaches you by email and lets you follow it up. We reply within fifteen business days.
If you are not satisfied, you can turn to the Superintendency of Industry and Commerce, Colombia's consumer protection authority.
These terms are governed by Colombian law, in particular Law 1480 of 2011 —the Consumer Statute— and the rules on e-commerce and distance selling.
The data you enter at checkout is used to ship your order and to send the operational emails, and nothing else. What we collect, how long we keep it and how to ask us to correct or delete it is set out in the personal data policy.
Questions about an order? Write to us.